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Q: What is the difference between Rich Text Message and Advanced Message? A: Rich Text Message is designed for most users. It is easy to use and offers many common text-editing tools, such as templates, an image library, a linking tool, a spell checker and more. The Rich Text Message uses the I-frame as an HTML editor. Advanced Message is simply a text box. Advanced Mode is necessary when you need to use code in <BODY> tags.
A: The Image Library Tool is found in the Rich text Editor. It allows you to upload, link, and place an image in your email message. The Image Library Manager is located in the Tools menu. It is used to upload, preview and delete images.
A: The Template Library Tool is found in the Rich text Editor. It is used to select and apply a template to your email message. The Template Library allows you to mange your templates. You can use it to upload, create, edit and delete templates.
A: Go to the Tools menu and select Import Subscribers. Lists must be in comma or TAB delimited *.txt format.
A: Depending on the size and number of the email message that you are sending, it may take up to half an hour for your email message to actually be sent out. If you are testing your message select "Send a Test Message" check box, when you are choosing a message recipients.
A: Maximum image specs per image that you can upload to the image library are 800 x 800 pixels and 100K size per image.
A: Click on Help question marks and tutorials on every page in every section in the application for more information.
A: Use the Export Subscribers feature located in the Tools menu to export your subscriber information to a file on your local computer. Q: How do I link text and images in my email messages? A: Highlight the text or image that you wish to link. Click Linking Tool (looks like a ball and chain link) located at the top of the Rich Text Editor to bring up the linking window. Enter a full URL and then click SUBMIT.
A: Every link in our email message is automatically detected by the system. When you are ready to send the email message check the check box next to each link you wish to track.
A: An email bounces when email is undeliverable and is returned to the sender. When emails bounce to a particular address the system marks the email address as bounced. Bounced email addresses are marked with a yellow flag.
A: Email addresses that have bounced more than three times are marked by the system as invalid. Invalid email addresses are marked with a red flag. The system does not send to invalid email addresses.
A: A group of up to ten people can be added to test your email message before it is sent out. Test messages are sent immediately.
A: Subscribers are organized into groups based upon interests. Categories are used to organize groups. For example, you could have a category for people who like sports. The groups within the category could be baseball, basketball, football, and hockey.
A: Hidden groups are used to organize your subscriber information. They are not shown on your standard survey page.
A: Yes. Upload your templates to the Template Library. From the Tools menu select Template Library. All templates must have *.htm extension.
A: A substitute name of recipient allows you to address subscribers without knowing their first or last name. By default the system inserts the subscriber's full name in the message's salutation, however if the subscriber's full name information is missing a substitute name of recipient can be used.
A: Custom fields can be used to collect and store any data you wish to know about your subscribers. Custom Fields can then be used to tailor your email messages to each subscriber. Read more about custom fields in the Tutorials section.
A: The system automatically checks for duplicate email addresses. If an email address is in the system already then the information for that email address is updated with the newly added information.
A: Invalid email addresses may contain typos that can be corrected. You may also choose to purge the system of invalid addresses. To delete all invalid addresses, choose "View Subscribers" from the "Subscribers" drop down menu. Click on "Total Invalid Subscribers" link. Once there, you may delete all subscribers by clicking "Delete all invalid subscribers".
A: Exporting newly deleted subscribers only exports those who were deleted or opted-out and have not been previously exported. In other words, newly deleted subscribers are subscribers who have been added to the deleted subscriber list since the last subscriber export. When the new deleted subscribers are exported the New Deleted Subscriber queue will be empty until more subscribers are deleted. A: In Rich Text Message check the HTML edit check box on the Rich Text Editor to turn on the HTML edit function. Copy and paste the HTML into the Rich Text Editor. In Advanced Message, copy and paste the HTML directly into the HTML text box.
A: Mac users are only able to use the Advanced Message.
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